SHIPPING & RETURN

SHIPPING FEES

  • Canada Post Standard (3 to 10 business days)* : 5 $

  • Canada Post Expedited Parcel (1 to 2 business days with tracking number) *: $15 

  • Pickup at the workshop : FREE

DELIVERY AND PICKUP

All packages are sent via Canada Post in accordance with current standards. The processing time varies depending on the options chosen and the delivery address. If you choose to pick up your purchase at the workshop, it must be retrieved within two weeks of purchase. Shopping pickup is by appointment only.

PROMO CODE

If a promo code is used improperly, we reserve the right to cancel your order.

PROCESSING TIME

Allow 1 to 3 business days for the preparation of your order. All the jewels are prepared, on request, according to the chosen options.

 

The time I need to process an order may vary depending on the quantity of item or other specification specific to the product purchased. Refer to the item description if applicable, or check if the item is pre-order before finalizing your purchase

ESTIMATED DELIVERY TIME

According to Canada Post

3 to 10 business days

 

We will do our best to ensure that these delay estimates are accurate, but we can not guarantee them. The delivery time also depends on the delivery method you choose.

RETURN & EXCHANGE

 

- Exchange accepted within 7 days of delivery.

The item must be returned within 14 days of delivery and include the return slip.

The shipping costs are the responsibility of the buyer.

If the item is not returned to its original condition, the buyer is liable for any loss of value incurred.

>  Place a return / exchange request : click here

Return address : 1577, Place Ferdinand-Despés, Terrebonne QC J6X 3R8

The following items can not be exchanged:

- Custom orders

- Items in sale or in promotion

No refund on purchase, but do not hesitate to contact me in case of problem with your order.

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